*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

.page-chargement-anlygne {
  position: fixed; inset: 0; z-index: 9999;
  display: flex; align-items: center; justify-content: center;
  background: #f5f5f7;
  opacity: 0; pointer-events: none;
  transition: opacity .25s ease;
}
.page-chargement-anlygne.visible-anlygne { opacity: 1; pointer-events: all; }
.page-chargement-anlygne.cache-anlygne   { opacity: 0 !important; pointer-events: none !important; }
.page-spinner-anlygne { position: relative; width: 116px; height: 116px; display: flex; align-items: center; justify-content: center; }
.anneau-page-anlygne {
  position: absolute; inset: 0; border-radius: 50%;
  border: 1px solid rgba(229, 186, 83, .2);
  animation: rotation-page-anlygne 1.8s linear infinite;
}
.anneau-page-anlygne::before {
  content: ''; position: absolute; top: -3px; left: calc(50% - 3px);
  width: 6px; height: 6px; border-radius: 50%;
  background: #E5BA53; box-shadow: 0 0 9px rgba(229, 186, 83, .45);
}
.anneau-page-anlygne::after {
  content: ''; position: absolute; right: -2px; top: calc(50% - 2px);
  width: 4px; height: 4px; border-radius: 50%;
  background: rgba(229, 186, 83, .65);
}
@keyframes rotation-page-anlygne { from { transform: rotate(0deg); } to { transform: rotate(360deg); } }
.logo-page-anlygne { position: relative; width: 88px; height: 38px; object-fit: contain; filter: drop-shadow(0 1px 1px rgba(24, 26, 30, .8)); }
@media (prefers-reduced-motion: reduce) { .anneau-page-anlygne { animation: none; } }

body {
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;
  background: #f0f0f5;
  min-height: 100dvh;
  display: flex;
  flex-direction: column;
  -webkit-font-smoothing: antialiased;
}

.entete-conv-anlygne {
  background: rgba(255,255,255,.85);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border-bottom: 1px solid rgba(0,0,0,.08);
  padding: 14px 20px;
  position: sticky;
  top: 0;
  z-index: 20;
}
.entete-interne-anlygne {
  max-width: 680px;
  margin: 0 auto;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}
.entete-gauche-anlygne {
  min-width: 0;
  flex: 1;
}
.ecouter-conv-anlygne {
  position: relative;
  flex-shrink: 0;
}
.bouton-ecouter-anlygne {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: #fff;
  border: 1.5px solid rgba(0,0,0,.14);
  border-radius: 20px;
  padding: 7px 14px;
  font-size: 13px;
  font-weight: 600;
  color: #1d1d1f;
  cursor: pointer;
  white-space: nowrap;
  transition: border-color .15s, background .15s;
  font-family: inherit;
}
.bouton-ecouter-anlygne:hover { border-color: #1d1d1f; background: #fafafa; }
.dropdown-ecouter-anlygne {
  display: none;
  position: absolute;
  top: calc(100% + 8px);
  right: 0;
  background: #fff;
  border-radius: 14px;
  box-shadow: 0 8px 32px rgba(0,0,0,.12), 0 2px 8px rgba(0,0,0,.06);
  min-width: 180px;
  overflow: hidden;
  z-index: 100;
}
.dropdown-ecouter-anlygne.ouvert-anlygne { display: block; }
.ecouter-item-anlygne {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 11px 16px;
  font-size: 14px;
  font-weight: 500;
  color: #1d1d1f;
  text-decoration: none;
  border-bottom: 1px solid rgba(0,0,0,.06);
  transition: background .1s;
}
.ecouter-item-anlygne:last-child { border-bottom: none; }
.ecouter-item-anlygne:hover { background: rgba(229,186,83,.12); color: #0a1628; }
.logo-conv-anlygne { text-decoration: none; display: inline-flex; align-items: center; }
.logo-conv-anlygne .logo-img-anlygne { height: 28px; width: auto; display: block; }
.titre-conv-anlygne {
  font-size: 16px;
  font-weight: 600;
  color: #1d1d1f;
  margin-top: 6px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.compte-rebours-anlygne {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  background: #f3f4f6;
  border-radius: 20px;
  padding: 4px 11px;
  font-size: 12px;
  color: #374151;
  font-weight: 500;
  margin-bottom: 6px;
  align-self: flex-start;
}
.compte-rebours-anlygne.urgent-anlygne { background: #fef3c7; color: #92400e; }

.corps-conv-anlygne {
  flex: 1;
  display: flex;
  flex-direction: column;
  max-width: 680px;
  width: 100%;
  margin: 0 auto;
  padding-bottom: 120px;
}
.messages-conv-anlygne {
  flex: 1;
  padding: 24px 16px 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.vide-conv-anlygne {
  text-align: center;
  color: #9ca3af;
  font-size: 14px;
  padding: 40px 0;
}
.message-anlygne {
  display: flex;
  flex-direction: column;
}
.message-anlygne.admin    { align-items: flex-start; }
.message-anlygne.visiteur { align-items: flex-end; }

.bulle-anlygne {
  max-width: 78%;
  padding: 10px 15px;
  border-radius: 18px;
  font-size: 15px;
  line-height: 1.55;
  white-space: pre-wrap;
  word-break: break-word;
}
.message-anlygne.admin .bulle-anlygne {
  background: #fff;
  color: #1d1d1f;
  border-bottom-left-radius: 5px;
  box-shadow: 0 1px 3px rgba(0,0,0,.08);
}
.message-anlygne.visiteur .bulle-anlygne {
  background: #E5BA53;
  color: #0a1628;
  border-bottom-right-radius: 5px;
}
.meta-message-anlygne {
  font-size: 11px;
  color: #9ca3af;
  margin-top: 3px;
  padding: 0 5px;
}
.message-anlygne.admin .meta-message-anlygne    { text-align: left; }
.message-anlygne.visiteur .meta-message-anlygne { text-align: right; }
.auteur-message-anlygne { font-weight: 600; }

.barre-reponse-anlygne {
  position: fixed;
  bottom: 0;
  left: 0;
  right: 0;
  background: rgba(255,255,255,.92);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border-top: 1px solid rgba(0,0,0,.08);
  padding: 10px 16px;
  padding-bottom: max(10px, env(safe-area-inset-bottom));
  z-index: 20;
}
.reponse-interne-anlygne {
  max-width: 680px;
  margin: 0 auto;
  display: flex;
  align-items: flex-end;
  gap: 10px;
}
.erreur-reponse-anlygne {
  display: none;
  font-size: 13px;
  color: #ef4444;
  margin-bottom: 6px;
}
.saisie-reponse-anlygne {
  flex: 1;
  border: 1.5px solid rgba(0,0,0,.15);
  border-radius: 22px;
  padding: 10px 16px;
  font-size: 16px;
  font-family: inherit;
  resize: none;
  outline: none;
  min-height: 44px;
  max-height: 130px;
  line-height: 1.45;
  overflow-y: auto;
  background: #fff;
  transition: border-color .15s;
}
.saisie-reponse-anlygne:focus { border-color: #1d1d1f; }
.bouton-reponse-anlygne {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  border: none;
  background: #E5BA53;
  color: #0a1628;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: background .2s, opacity .15s;
}
.bouton-reponse-anlygne:hover:not(:disabled) { background: #C99D36; }
.bouton-reponse-anlygne:disabled { opacity: .4; cursor: not-allowed; }
.bouton-reponse-anlygne svg { width: 18px; height: 18px; }

.page-etat-anlygne {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 40px 24px;
  text-align: center;
  max-width: 520px;
  margin: 0 auto;
  width: 100%;
}
.barre-expiree-anlygne { padding-top: 24px; padding-bottom: max(24px, env(safe-area-inset-bottom)); }
.titre-etat-anlygne  { font-size: 22px; font-weight: 700; color: #1d1d1f; margin-bottom: 12px; }
.texte-etat-anlygne  { font-size: 15px; color: #6e6e73; line-height: 1.65; margin-bottom: 28px; }
.montant-etat-anlygne { display: inline-block; font-size: 22px; font-weight: 700; color: #1d1d1f; margin-bottom: 6px; }
.bouton-relancer-anlygne {
  display: inline-block;
  background: #E5BA53;
  color: #0a1628;
  text-decoration: none;
  padding: 14px 28px;
  border-radius: 100px;
  font-size: 15px;
  font-weight: 600;
  border: none;
  cursor: pointer;
  transition: opacity .15s;
}
.bouton-relancer-anlygne:hover    { background: #C99D36; opacity: 1; }
.bouton-relancer-anlygne:disabled { opacity: .5; cursor: not-allowed; }
.note-etat-anlygne { font-size: 12px; color: #9ca3af; margin-top: 14px; line-height: 1.5; }
.lien-accueil-anlygne { font-size: 14px; color: #6e6e73; text-decoration: none; font-weight: 500; }
.lien-accueil-anlygne:hover { color: #1d1d1f; }
@media (max-width: 480px) {
  .barre-expiree-anlygne { padding-top: 16px; padding-bottom: max(16px, env(safe-area-inset-bottom)); }
  .titre-etat-anlygne  { font-size: 16px; margin-bottom: 8px; }
  .texte-etat-anlygne  { font-size: 13px; margin-bottom: 16px; }
  .montant-etat-anlygne { font-size: 18px; }
  .bouton-relancer-anlygne { font-size: 13px; padding: 11px 22px; }
  .note-etat-anlygne { font-size: 11px; margin-top: 10px; }
}

.titre-historique-anlygne {
  font-size: 12px;
  font-weight: 600;
  color: #9ca3af;
  text-align: center;
  text-transform: uppercase;
  letter-spacing: .05em;
  margin-bottom: 16px;
}